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Privacy policy


This website is the responsibility of Líbere Hospitality S.L., with tax number B95953683, with address in C/Gran Vía nº2, 8ºD, 48001 Bilbao, Bizkaia (Spain), A Spanish company listed in the Biscay Bussiness Register, in volume 5850, sheet 72, page number BI-73271, 1st entry (hereinafter, Líbere Hospitality S.L.).


Líbere Hospitality S.L. respects the privacy rights of its Users and acknowledges the importance of protection of the personal data gathered by Líbere Hospitality S.L. concerning its Users.

This document sets out to inform Users of the website concerning the processing of personal data on this website.


3.1. Which data are processed

By accessing the website, Líbere Hospitality S.L. collects the IP address and other data relating to the connection and its origin.

The IP address is a code that identifies the User's Internet connection at a particular time.

Only the User's Internet access provider can identify the subscriber who was assigned an IP address at a particular time.

By the very nature of the server that supports the website, the User's IP address is automatically recorded along with the date and time of access.

3.2. What is this data used for

This data is only used to manage the normal use of the website and to perform statistical analysis on the use of the website.

3.3. Recipients of this data

Líbere Hospitality S.L. does not provide this information to any third party, unless it is obliged to do so by law (for example, an official request in the framework of a police investigation).

3.4. Liability

The legal basis that legitimates the processing of the IP address is the technological need to enable the provision of the website.

3.5. Storage limitation

IP addresses will be kept for a period of 1 month.


Data protection regulations guarantee Users the following rights:

  • Access: This informs the User as to which information is held, where it was obtained, who it has been disclosed to, and the purposes for which it was processed.
  • Rectification: This enables the User to rectify any erroneous data or data that are no longer current.
  • Erasure: This enables the User to stop the processing of his/her data.
  • Opposition: This enables the User to stop his/her data being used for a specific purpose.
  • Limitation: This enables the User to restrict the processing of his/her data, albeit in such a way that they are kept for a subsequent purpose.
  • Portability: This enables the User to obtain a copy of his/her data in electronic format and, in certain circumstances, issue a request for them to be sent to another service provider. This is only applicable to computerised processing carried out with the consent of the User or for performance of a contract.
  • Withdrawal of consent: This enables the User to withdraw any consent he/she may have granted to process his/her data.

These rights require the possibility to identify the User who requests them and to link his identity with the data processed by Líbere Hospitality S.L..

However, Líbere Hospitality S.L. can’t establish this link with any of the data it processes by simply accessing the website, unless the User can provide certain documentation that allows him/her to be identified (for example, a certificate from his/her Internet access provider indicating the IP address that the User was assigned on a specific date and time).

Users are informed that they can exercise the aforementioned rights to Líbere Hospitality S.L., as well as revoke their consent for the processing they have given, by post to the above-mentioned address or by e-mail to specifying the right they are requesting, as well as providing information to identify them.

If Users wish to receive further information on this matter or consider that their right to the data protection has been violated, they can contact the Spanish Data Protection Agency (


5.1. Cookies and similar technologies

Líbere Hospitality S.L. uses cookies and other similar data storage and retrieval mechanisms on terminal equipment ("cookies").

Cookies are files that are downloaded to the user's browser and can be read later by Líbere Hospitality S.L.. In this way, the cookies allow various functions, such as recognizing a User who has already accessed the website previously and being able to make analyses on the use of the web service that allow it to be improved.

However, it is not possible to find out the identity of the User from the cookies used by Líbere Hospitality S.L., unless the User provides additional information through other means and these can be linked to the cookies downloaded.

For more information, see the Cookie Policy.

5.2. Website forms

Líbere Hospitality S.L. has various forms on its website through which data of a persona is collected.

5.2.1. Reservation form

Líbere Hospitality S.L. will process the data provided through the reservation form, with the main purpose of managing your reservation, as well as managing the correct commercial relationship and attending to your requests for information regarding your reservation.

  • Legal basis: The legal basis which legitimizes the processing is the need to execute the contractual relationship between the parties and the legitimate interest of Líbere Hospitality S.L. to keep you informed about your reservation.
  • Conservation period: The data will be processed for the necessary time to manage the reservation. Then will be blocked and kept for 5 years to deal with any liabilities arising from the processing.
  • Recipients: At the time of doing the reservation your personal data will be communicated to the entity that manage the payment gateway: MEWS Systems BV. The legal basis for the processing is the need to execute the contractual relationship between the parties. Likewise, in the case of the check-in, we inform you that the data provided at that time will be communicated to the competent authorities in order to comply with the legal obligations of Líbere Hospitality S.L.. The legal basis that legitimates the processing is the need to comply with legal obligations.

Líbere Hospitality S.L. informs you that if you have not objected in the reservation form by clicking on the corresponding check, your data will be processed to send you commercial communications about services, products, news, events and/or promotions of Líbere Hospitality S.L. about hotel and tourism sector that may be of interest to you.

  • Legal basis: The legal basis for this processing t is the legitimate interest of Líbere Hospitality S.L. arising from the relationship between the parties.
  • Conservation period: The data will be process indefinitely in the time until you request your right of erasure or opposition.

More information about commercial communications in the section "COMMERCIAL COMMUNICATIONS" of this Privacy Policy.

At any time you may exercise your rights regarding data protection, as indicated in the rights section "USER’S RIGHTS AND HOW TO EXERCISE THEM" of this Privacy Policy.

5.2.2. Formulario de contacto y solicitud de información

Líbere Hospitality S.L. will process the data provided through the various contact and information request forms, with the aim of attending to the request for contact.

  • Legal basis: The legal basis that legitimates the processing is the consent of the user expressed at the moment of sending his request of contact.
  • Conservation period: The data will be processed for the time necessary to resolve the user's request for contact. Subsequently, they will be blocked and kept for 3 years to deal with any liabilities arising from the processing.

You can withdraw the consent given, as well as exercise your data protection rights at any time, as indicated in the rights section "USER’S RIGHTS AND HOW TO EXERCISE THEM" of this Privacy Policy.


Líbere Hospitality S.L. informs the Users that the commercial communications requested by the user or if the user has not objected to their receipt by clicking on the corresponding checks on the forms, will be sent by Mailchimp tool, managed by the company The Rocket Science Group LLC whose servers are located in the USA, a country whose legislation does not offer a level of data protection equivalent to the European one; however, Mailchimp offers adequate guarantees of data protection by adhering to the Principles of the Privacy Shield. Further information on these safeguards is available at   The tool used for sending commercial communications by e-mail will include links and tiny, transparent images that will be associated with your e-mail address. In this way, when you download one of these images or access the links contained in the e-mail, Líbere Hospitality S.L. can know for statistical purposes whether the e-mail has been opened or whether a link has been accessed from the e-mail. You can prevent these uses by configuring your manager or e-mail program to prevent automated downloading of images, as well as by not accessing the links included in the e-mails you receive.

In each communication, the user will have the option of reject to receive this type of information through the specific mechanisms to process the cancellation, as well as request in its case the right to revoke consent, opposition or erasure the data.


If you have any questions about the information collected in our Privacy Policy, please send an email to:

Líbere Hospitality S.L.

Tourist registration number: BSS00024