HOSTEL RULES

Check-in & Check-out time

Check-in starts at 15.00 pm and check out is by 12:00 am. If you arrive before we have a luggage room where you can leave your belongings until your room is ready.

Identification

A valid passport, EU ID or driver’s license is required for check-in.

Stag and Hen dos

We do not accept bookings for Stag / Hen dos. Koisi Hostel reserves the right to deny entry to anyone who has booked online and is part of such a group.

Age Restrictions

Bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (18 or over). Guests who wish to bring their children under 16 years of age must book a whole dorm or private room. We do not have an upper age limit in our dorms but the majority of our guests are backpackers in the 18 to 35 age range.

Room allocation

If you’re travelling with friends or family, we’ll do our utmost to book you in a room together but this can’t always be guaranteed. If you want to make sure that you aren’t separated from your group, we’d suggest booking a private room or taking over a whole dorm. We have Mixed and Female dorms. Koisi Hostel reserves the right to deny entry to any male who has booked a bed in a female dorm.

Payment

Please be aware that we only accept cash, Mastercard and Visa card payments. We do not accept American Express, Diners Club cards or any other card. If the name on the card used to book is different to the name on the booking, you will be asked to send us a copy of the card and a photocopy of the cardholder’s ID/Passport/Driving License. Should we not receive these details by check-in time, you will be asked to make a payment for the same reservation with your personal card/cash on arrival and the original card used will be refunded.

Cancellation Policy

If you wish to cancel or amend your reservation to receive a full refund you will need to notify us by email at least 2 days before the arrival date. Failure to notify us, the first night of the reservation will be charged. In case of a no show, the total price of the reservation will be charged.

Room Key Cards

When booking a dorm a deposit of 10€ for the Key-Card is needed. If you lose your key card the deposit will be absorbed. When booking a private room there is no need for a deposit but if the key is lost 10€ will be charged on the guests credit card.

Special Offers and Packages

Koisi Hostel runs a variety of special offers and packages throughout the year. These are open to all guests except group bookings (over 9 people) to which different terms apply. All packages and special offers booked for 2017 onwards will be non-refundable once the booking has been completed.

Receipts and Invoices

If needed, we can provide receipts for proof of payment of your stay.

Guest Behaviour

The comfort, safety and security of our guests is really important to us. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be asked to leave the hostel premises and will not be given a refund. Guests are expected to respect other guests as well as staff, local residents and property.

Smoking

Smoking is not permitted anywhere inside the Koisi hostel building. Smoking is only permitted outside the building. Any guest found smoking inside the building, will be fined (50 euros) and asked to leave the premises immediately. A refund will not be issued for the stay.

No Drugs

Drug use is illegal in Spain. Any guest found using drugs within any of the buildings will be asked to leave the premises immediately. A refund will not be issued.

Alcohol consumption

We will not serve alcohol to anyone under the age of 18. Due to our bar license, guests cannot bring their own alcohol into the premises of Koisi Hostel. Alcohol is available in the bar and can be consumed there and in the surrounding designated areas only.

Personal Property

Each bed (in dorm rooms) has a personal locker for small valuable sure at all times. Koisi hostels accept no liability for the loss, theft or damage to guests’ property, however sustained or caused. We strongly recommend guests bring a padlock to use on luggage.

Damage to Koisi Hostel

Guests will be expected to reimburse Koisi Hostel for any damage caused by inappropriate behavior during their stay. The corresponding amount will be charged on the guests’ credit card.

Liability

Except in relation to death or personal injury caused by our negligence, Koisi Hostel liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

Your Information

Koisi Hostel will only store and use information you supply to us or which is supplied to us for the purposes of carrying out a contract with you, and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information please let us know by emailing us at: hello@koisihostel.com

Errors and Omissions

Any omission or error in sales literature, web pages/sites, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other documents issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.

Discretion

All bookings are subject to availability and Koisi Hostel reserve the right to decline any booking at its discretion.

Groups

Please contact to our groups department for more information about groups rules.